Business Process Improvement

Improving business processes enables you to stay competitive and to increase your responsiveness to your customers, the productivity of your employees doing the work, and your company’s return on investment. Working on business processes helps demystify the process and makes a seemingly complex process less intimidating. Process improvement work also gives you the chance to engage a cross-functional team in the work so that everyone can learn the end-to-end business process, instead of simply focusing on his or her own piece of the process.

Bnsights follows Six Sigma Approach, DMAIC. Define, Measure, Analyze, Improve, and Control. The methodology of Six Sigma uses the statistical theory and thus assumes that every process factor can be characterized by a statistical distribution curve. The objective is to free all the defects from every process, product, and transaction. It is a process that provides tools to achieve nearly error-free products and services with maximum profitability.

Any process improvement imitative should attempts to deploy the voice of the customer through the processes pf the organization. Improvement should be as much about customer value as they are about financial benefit

The impact of learning on an organization is to increase organizational capability by equipping it with a better understanding of processes and outcomes and to allow for the generation of new knowledge and innovation which improves the capability of the organization to respond to change and new challenges. This is, in fact, a higher order effect than simply improving processes and generates benefits including

  • Maintaining levels of innovation and remaining competitive
  • Being better placed to respond to external pressures
  • Having the knowledge to better link resources to customer needs
  • Improving quality of outputs at all levels
  • Improving corporate image by becoming more people oriented
  • Increasing the pace of change within the organization
Amazing Project

Improve Product and Service Performance

Clearly, a reduction in defects will be helpful to our customers in that it will reduce the likelihood that and defects will escape detection and affect the final customer. However, in looking to reduce variation in product and service outcomes Six Sigma takes a step beyond the out-moded goalpost approach to quality and recognises the deeper truth loss function. Traditional thinking is that any product that falls inside the tolerance limits is “good”. The unspoken assumption here is that they are equally good and that no cost is incurred. Following the logic through we can see that any product falling outside the limits is bad and a cost equivalent to the full cost of producing that product is incurred (often referred to as the scrap cost). In this simple scenario we have assumed that reworking the product is either not possible or uneconomic. Again, the hidden implication is that all products outside the limits are equally bad.

Improve The Customer Experience

Improving the customer experience is something to which all companies – whether in a B2B or B2C environment - are starting to pay attention. Customer experience goes beyond the traditional notion of “service” as a one-off transaction between a company and its customers. This isn’t just about making your frontline staff smile at customers when they arrive in the store. Instead, customer experience is the more allencompassing idea that the collection of experiences – the accumulation of different touch points and interactions – that a customer has with a brand contributes to the customer’s satisfaction, loyalty and desire to continue doing business. It is as much about engaging with customers on an emotional level as it is about delivering flawlessly across all channels.